Update: June 14, 2020

We receive many inquiries with various bonsai-related questions. While we would like to be able to personally answer all questions, it is not feasible for us to do so, therefore we have to limit inquiries to current clients. Our website features a wealth of bonsai knowledge, which is accessible by using our Search feature.

 

As a general rule, these are trees that cannot be shipped within 90 days of the order, for whatever reason.

Trees eligible for our reserve service may be held with a nonrefundable 25% deposit or $50, whichever is greater. We use PayPal to invoice for deposits; we do not accept deposits by any other payment method. Deposits are due immediately upon receipt of the invoice.

Please make it a point to ensure your email recognizes PayPal as an authorized sender, and does not divert those emails to your spam or junk folder. We have no control over this part of the process. You will know when an invoice is going to be sent to you, as you will be alerted to this via email from us.

Please note: in the event a deposit invoice is not paid within 48 hours, the invoice and order will be canceled at our discretion and the tree(s) re-released for sale. This policy has been necessitated by a number of unfortunate experiences on our end. When a tree is reserved we mark it SOLD, meaning it becomes unavailable to someone else who might want it. Our trees are one of a kind, and are sold on a first-come, first-served basis.

Deposits are non-refundable, unless we are unable to provide the tree(s) for any reason. Deposits are non-transferable, unless we are unable to provide the tree(s) ordered.

Any balance due on reserved trees must be paid 30 days prior to shipping. Only PayPal is accepted for balances due. As above, invoices for any balance due must be paid within 48 hours or the order will be canceled and the tree(s) re-released for sale; any deposit(s) previously paid will not be refunded.

Refunds/Exchanges and Returns

If your tree arrives crisp and brown, then we will replace it, refund your money or offer you a store credit. We have almost never had a tree die in transit, so this is very unlikely to occur. Usually the cause is poor delivery service, which results in the tree sitting somewhere for an excessive period of time. Or the box has been stepped on or otherwise trashed while in the delivery service’s care.

All orders are insured for their retail value. Any damage in shipment will be subject to a claim against the delivery service. Bonsai South will be glad to handle the claim process, but we may require assistance from you in order to complete the process and refund your money or replace your tree.

Any shipping charges above and beyond normal charges are not refunded for any reason.

Special Note on Certain Shipments

If you live outside the fire ant quarantine areas of the country (this will be determined once you place your order), the soil mass of your tree will have been treated with Bifenthrin® per the USDA APHIS program requirements. There may be residual chemical in the soil mass upon arrival, therefore we recommend the precaution of wearing protective gloves when potting up your tree. Follow-up watering will help wash out the residual chemical.

Disclaimer

We make every effort to provide you with healthy trees delivered on time, exactly as ordered and expected. It is inevitable that on rare occasions we will goof. If this happens, we will do whatever is reasonable to make things right.

With that said, neither Bonsai South, Smithworks, Inc., Zach Smith, nor any employee or affiliate of Smithworks, Inc. makes any warranty beyond what is specifically stated here as to the long-term viability or end-use of products or services purchased.